1. WHO WE ARE
Complete Wellness of Calhoun, Inc. ("we," "us," or "our") is a wellness center located in Calhoun, Georgia. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (completewellnesscalhoun.com), contact us via text message or phone, or use our services.
2. INFORMATION WE COLLECT
We may collect the following types of information:
- Contact information: name, email address, phone number, mailing address
- Health and wellness information: intake forms, appointment notes, health history
- Appointment and booking data: scheduling details managed through Jane App, our patient booking platform
- Communications: messages sent via text (RingCentral), email, or our website contact forms
- Website usage data: IP address, browser type, pages visited, time on site (via cookies)
- Payment information: processed securely through third-party payment processors; we do not store full card numbers
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Schedule and manage appointments through Jane App
- Send appointment reminders, confirmations, and follow-up communications
- Send text messages via RingCentral for appointment reminders and wellness updates (with your consent)
- Respond to your inquiries and provide customer support
- Send newsletters or promotional content (you may opt out at any time)
- Improve our website and services
- Comply with legal and regulatory obligations
4. TEXT MESSAGING (SMS)
By providing your mobile phone number and opting in, you consent to receive RECURRING text messages from Complete Wellness Calhoun via RingCentral. These messages may include appointment reminders, health tips, event announcements, and promotional offers. Message frequency varies based on your appointment activity and preferences (typically 2-6 messages per month). Message and data rates may apply.
- Message frequency varies
- Message and data rates may apply
- To opt out, reply STOP at any time
- To request help, reply HELP or contact us at [email protected]
- IMPORTANT: Mobile opt-in information and consent will never be shared with, sold to, or used by any third party for their own marketing purposes. Your consent to receive SMS messages from Complete Wellness Calhoun is non-transferable and applies solely to communications from Complete Wellness of Calhoun, Inc.
5. JANE APP — PATIENT BOOKING PLATFORM
We use Jane App to manage patient appointments and health records. Jane App operates under its own Privacy Policy and is compliant with applicable health data privacy regulations. When you book an appointment or complete intake forms through Jane, your information is stored and processed by Jane App on our behalf. For more information, visit janeapp.com.
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
- Operational service providers (Jane App for scheduling, Mailchimp for email marketing, and payment processors) — only as necessary to provide services and under strict data protection obligations. NOTE: Mobile opt-in data and SMS consent are never shared with third parties, including service providers, for any marketing or promotional purpose
- Legal compliance: when required by law, court order, or governmental authority
- Business transfers: in the event of a merger or acquisition, your information may be transferred
All third-party service providers are contractually obligated to protect your information.
7. COOKIES AND TRACKING
Our website may use cookies and similar tracking technologies to improve your browsing experience. You may disable cookies in your browser settings; however, some features of our site may not function properly.
8. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
9. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected].
10. CHILDREN'S PRIVACY
Complete Wellness of Calhoun, Inc. welcomes clients of all ages, including minors. Services for clients under 18 require the presence and written consent of a parent or legal guardian. The parent or guardian is responsible for providing accurate health history and intake information on behalf of the minor. We do not collect personal information from minors independently; all data is collected through and with the consent of the parent or legal guardian.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
12. CONTACT US
Complete Wellness of Calhoun, Inc.
300 S. Piedmont St
Calhoun, GA 30701
Email: [email protected]
Website: completewellnesscalhoun.com